Follow Us :

Find Your Nearest Location

OUR LOCATIONS

FAQ’s

FAQ’s

FAQ’s

No, an appointment is not required for any alterations.

Stitch It`s company goal is for alterations to be completed Right Away, Same Day, or Next Day. There are extenuating circumstances that may arise at any Stitch It location that could affect this goal. In such extenuating circumstances, the pick up dates would be based upon the amount of work required for the alteration, as well as the amount of work that your nearest Stitch It location currently has on hand.

The Stitch It store hours are typically the hours of the mall in which it is located in. For specific times, please refer to the yellow “Our Locations” tab on the side of the Stitch It website.

It is a cardless program designed to help you earn points towards future services and products. Learn more about it in our "Rewards" section of our website.

Our guarantee dictates that:

Should a mistake occur, we will fix the alteration right away at no charge.
If the mistake cannot be fixed: (1) New garments will be replaced with original receipt; or (2) Pre-worn garments will be refunded to a fair, mutually agreed value.

No, Stitch It is not equipped with the proper machinery for embroidery.

A Plain Hem is when the bottom of the pants are folded and sewn together to create a new hem. The original hem will be lost.

Euro Hem is when the original pant hem is cut off, the pants are shortened to the desired length and the original hem is re-attached.

Yes, due to Health & Safety regulations, it is recommended that all garments (new and old) be cleaned/dry-cleaned prior to alterations.

Yes, a 10% senior`s discount is offered every Tuesday for those individuals who are:

60 and over in Canada
55 and over in the USA

Stitch It offers several corporate programs. To learn more about these programs, please contact our Director of Business Development at: 905-335-0922 ext 233.

Currently, all Stitch It locations are corporately owned and operated.