We Provide a Number of High Quality Services
Years in Business
our customers say
I want to let you know what a pleasure it is to visit your store in the Erin Mills Town Centre. My last visit was just after Christmas the the store was extremely busy during my visit. Everyone was treated with courtesy and didn’t have to wait very long. Thank you for making everyone feel special.
It is my pleasure to provide you with the wonderful experience I had. Thanks to the excellent work of Joseph, Stitch It has won over a customer for life out of the most unlikely of situations.
I just thought I would email you and let you know that I had great customer service at the Regent Mall in Fredericton N.B. The people working there were very nice and they did a great job on my jeans. They deserve a big pat on the back…Thanks
To the girls at Stitch It, Thank you so much for fixing my dress on such short notice! Your skill and compassion is much appreciated – In the end, the dress fit perfectly and we had an absolutely wonderful day. Thank you.
Just a quick note to say that the folks at the Stitch it in the Rideau Center (Ottawa) are terrific! I take everything there to be altered (and at 5’1″ everything needs to be altered). They do a great job, they are friendly and when I have a problem (which is very rare) they fix it without any hassle. So a thank you to all the folks at this store who help me to look tailored!
- JAME Oakville, ON
- ERIC Toronto, ON
- JERRY Fredericton, NB
- CLAIRE West Vancouver, BC
- LIZ Ottawa, ON
Repairs starting at
Pant Hems starting at
Jacket Sleeves starting at
Frequently Asked Questions
No, an appointment is not required for any alterations.
Stitch It`s company goal is for alterations to be completed Right Away, Same Day, or Next Day. There are extenuating circumstances that may arise at any Stitch It location that could affect this goal. In such extenuating circumstances, the pick up dates would be based upon the amount of work required for the alteration, as well as the amount of work that your nearest Stitch It location currently has on hand.
The Stitch It store hours are typically the hours of the mall in which it is located in. For specific times, please refer to the yellow “Our Locations” tab on the side of the Stitch It website.
It is a cardless program designed to help you earn points towards future services and products. Learn more about it in our "Rewards" section of our website.
Our guarantee dictates that:
Should a mistake occur, we will fix the alteration right away at no charge.
If the mistake cannot be fixed: (1) New garments will be replaced with original receipt; or (2) Pre-worn garments will be refunded to a fair, mutually agreed value.
No, Stitch It is not equipped with the proper machinery for embroidery.
A Plain Hem is when the bottom of the pants are folded and sewn together to create a new hem. The original hem will be lost.
Euro Hem is when the original pant hem is cut off, the pants are shortened to the desired length and the original hem is re-attached.
Yes, due to Health & Safety regulations, it is recommended that all garments (new and old) be cleaned/dry-cleaned prior to alterations.
Yes, a 10% senior`s discount is offered every Tuesday for those individuals who are:
60 and over in Canada
55 and over in the USA
Stitch It offers several corporate programs. To learn more about these programs, please contact our Director of Business Development at: 905-335-0922 ext 233.
Currently, all Stitch It locations are corporately owned and operated.