The Career that "Fits" for Life

Customer service and satisfaction are our first and most important goals. Our commitment to customer service is reflected in the Associates we hire. Our Associates pride themselves in honouring the Company’s promise to make the customer’s clothes FIT GREAT, FEEL GREAT, LOOK GREAT. As a result, our policies and decisions are made with the customers’ needs in mind. We are confident that by listening to our customer, we can continue to expand our customer base and strengthen our position as one of the nation’s leading retailers.

We believe there are two types of customers: external and internal. External customers are those who shop our stores, and internal customers are those whose needs are met internally within our organization…our Associates. Service is an attitude and requires a consistent focus on both internal and external customers. Organizationally, we operate under an inverted pyramid style of management. This system exemplifies our belief that the customer is the initial source of impact influencing the decision-making process in the chain of command.

WHAT WE BELIEVE IN

PEOPLE We believe in our Associates, customers & family as people who share the need for respect, recognition, & appreciation. We honour these basic needs as expressed by our Values & Mission statement.

ACCOUNTABILITY We believe that by accepting an offer to become a Stitch It Associate, you will honour and be accountable for Stitch It’s Values, Mission, Vision, operating standards, & philosophies.

GROWTH We believe that when you grow, we grow. Only a growing profitable company can afford to offer you the multiple benefits of working at Stitch It.
We offer you the opportunity. Only you are accountable for your personal growth which ultimately will improve your standard of living.

STITCH IT’S MISSION To earn the respect of our co-workers and customers by always doing our best and becoming the best we can be in order to continue building self-esteem and pride for our chosen profession.

STITCH IT’S VISION To develop Stitch It to be North America’s leading clothing alteration service by pursuing excellence and profitable growth through our Associates, for our Associates.

THE BENEFITS OF WORKING AT STITCH IT

• Competitive pay based on skills
• Bonus plan
• Retirement Savings Plan & Deferred Profit Sharing Plan
• Flexible work schedule
• Annual performance reviews
• Discounts on store services & store merchandise
  

CORPORATE SOCIAL RESPONSIBILITY

A partnership with the Canadian National Institute for the Blind nationwide has allowed Stitch It to contribute back to each community by donating 10% of all product wall sales.

• Stitch It has committed to donating $100,000 to the CNIB by 2013
• Stitch It matches volunteer hours donated by our Associates
  

DID YOU KNOW?

• Stitch It employs over 600 multicultural Associates in stores across Canada and the United States.
• Stitch It’s focus is to enhance our Associates’ knowledge and skills by helping them to establish themselves as the industry’s Fit/Sew Experts.
• Stitch It Associates have done alteration work for Canadian Idol, Corner Gas, the Queen of Jordan and Aerosmith among others.
• Stitch It ensures Associate growth by promoting from within. Many of our Area Supervisors and Store Managers started as Production Associates in the stores.
• The founder and President of Stitch It, Alain Baird, learned how to sew and complete alterations to better understand Associates’ needs. His sincere intent to recognize the talent of Seamstresses and Tailors has brought Stitch It to where it is today.